Policies

Scheduling

We prefer that you make an appointment for your visit; however we do accept walk-ins based on availability. You can schedule an appointment by phone, email or text message. We require providing demographic information such as first and last name, DOB, address, phone number, email and other. We are no longer provide forms at receptionist desk. Instead at day of scheduling appointment we will send you electronic forms.  Once received, please read these forms sign and approve electronic signature.  It will be kept with your profile for use by Aria MediSpa medical personnel. If electronic forms will not signed at day of appointment it a client responsibilities to inform professional and front desk about undisclosed health and special conditions that can prevent receiving scheduled services.

Treatments

If you have a preference for a male or female therapist, please indicate it at the time of booking. If no preference is indicated at the time of booking, we will provide you with the first available professional. Please arrive 10-15 minutes before your scheduled appointments. This will allow adequate time for you to fill out your form, change, and get ready for your treatment. Arriving late for your appointment may deprive you of an optimal experience as your treatment will end on time, regardless of how late it began. The therapist who is providing services, reserves the right to withhold or alter certain portions of treatments at any time based on the information provided by the client that pertains to allergies, sensitivities, pre-existing medical conditions, or other reasons deemed necessary by the therapist.

We provide all treatments to age 14 & up. Anyone over 14 and below 18 years of age MUST be accompanied by an adult. Teenagers will be provided with same sex service providers. In other words a female teenager client is only allowed to receive services from female service providers.
Please let your service professional or receptionist know of any medical, physical or personal concerns before the treatment.
You have the right to stop treatment at any time during the first 15 minutes of the service if you are not satisfied. If we cannot provide a replacement we will reschedule the service at no additional cost to you. However, dissatisfaction after service is complete will not be honored.

Cell Phones and Electronic Devices

A quiet environment promotes an atmosphere of relaxation and respect. We ask that you please refrain from using your cell phone and other electronic devices while visiting.

Video monitoring

Please be advised that our facility is monitoring by video surveillance cameras installed in hallways, pool area, float room, hydrotherapy rooms, cafeteria, salt room, yoga studio, lobbies. Monitoring required by insurance company and conducted for clients protection.

Booking Appointment.*

Clients are responsible for the payment of all services provided by Aria MediSpa. Services must be prepaid at the time of booking appointments.

In the event that a payment made by Check, Bank Draft, or Credit Card is not honored by the Client’s Financial Institution (Non-sufficient funds), Aria MediSpa will issue a $50 fee for each returned payment.

Clients are responsible for paying outstanding balances in full.

Aria MediSpa reserves the right to forward any balances that have been outstanding for an extended period of time (without notifying Aria MediSpa of any changes to demographic, account, or other information that is required to process payments) to a collection agency or legal counselor, if needed; The client will be responsible for the costs of collections, including but not limited to collection agency fees, court cost, administrative costs, and legal fees that may be incurred by Aria MediSpa.

Gratuity

Gratuity is not included in the price of the service. Gratuities are typically 15-20% of the retail price of the service. However, the gratuity you leave is entirely based upon your satisfaction.

Financing

Many people put off improving their appearance because of the possible high costs associated with the necessary treatments and products. We feel you shouldn’t wait any longer to look and feel your best. We have established credible relationships with a few of the leading finance organizations who can provide you with the funds necessary to pay for all or part of your treatments.   We understand that this investment in you is significant – and we want to provide the best payment options possible.

Many of our clients prefer to finance this investment themselves – others take advantage of financing. ARIA MediSpa offers qualified borrowers the ability to finance their procedure through one of our financing business partners, and make low monthly payments over an extended period of time.   It’s not necessary to delay a treatment you want, or worry about paying for everything up front. We are able to establish credit lines within minutes – making it quick and simple to schedule your treatments.

At the time of your consultation, our patient coordinator will work with you to determine which financing plan will best meet your needs. To expedite the process, you may also apply for financing online. For your convenience, we also accept Visa, MasterCard, American Express, and cash.

We can help you finance through CareCredit, contact us today to set up a complimentary consultation so we can review your exact needs!

CareCreditGift Certificates

Gift Certificates are not valid with any other special offers. Gift Certificates are non-refundable and may not be redeemed for cash. Gift certificates purchased at a specific dollar value cannot be used toward gratuity. The gift Certificate must be presented before services are rendered, otherwise an alternative form of payment will be expected. Aria MediSpa is not responsible for the unauthorized use of any lost or stolen gift certificates or any damage to gift certificates after they have been purchased with a valid form of payment. Gift certificate is displayed phone number and internet address where the holder of the certificate may obtain information regarding the diminution in the value of the certificate over time. A gift certificate that has not been used during 12 month is subject to maintenance fee of 5% of remaining value. A gift certificate that has remained unclaimed by the owner for more than five years is presumed abandoned. A promotional or free gift certificate that has been not purchased by customer and remained unclaimed by the owner for more than one year is presumed abandoned.

Skin Care Product

All products subject to 6 % VA state tax;

Refund and Exchange

No refunds will be given for  products and service, but can be exchanged for another service, product, or Spa credit. The Spa credit will never expire, and  can be used to purchase another product, or any Spa  services. Products may be returned to their original Vendor in accordance with their returns policy.

Appointment Cancellation Policy

Clients must notify Aria MediSpa of appointment cancellations or time changes, at least 24 hours prior to their originally scheduled appointment time. Failure to do so will result in charge your account with non-refundable fee of 100% of the total booking.

Services to Minors

Aria MediSpa will provide massage therapy and skin care services to minors under the age of eighteen (18) only if a parent/guardian is present in the treatment room for the entire time that the services take place.

Aria MediSpa does not provide skin care services to minors under the age of twelve (12).

A parent/guardian of any minor under the age of eighteen (18) must provide written permission in person at the initial consultation, prior to the minor receiving any service.

The parent/guardian may provide written permission by filling out Aria MediSpa’s Treatment Consent form in the presence of an Aria MediSpa staff member.

Aria MediSpa is not responsible for loss or theft of personal items or articles.

*PLEASE NOTE: Aria MediSpa does not accept or file any form of insurance for services or products.

Marketing Campaign

You may stop your email and mobile subscription at any time by unsubscribe or text messaging STOP to short code 77453

Aria Mobile App

Aria Mobile APP available on: Android App on Google Play; Apple iOS App on App Store.
To download Text ARIAAPP to 77453*

It give you access to:

• Appointment Booking
• Your Profile
• Purchase History
• Services and Prices
• Deals and Events
• Loyalty Points
• Clients Reviews
• Refer-a-Friend Program
• Gift Certificates
• Personnel Qualifications
• Photo and Video Gallery
• “Spin&Win” and more…

* By downloading  Aria MediSpa Mobile App you will receive 250 loyalty points equal to $25; by first time scheduling an appointment using Aria MediSpa Mobile App you will receive an additional 250 loyalty points equal to $25 (loyalty points can not be applied to discounted services and cannot be combined with other promotions).

 

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