Policies

Scheduling

We prefer that you make an appointment for your visit; however we do accept walk-ins based on availability. You can schedule an appointment by phone, email or text message. We require providing demographic information such as first and last name, DOB, address, phone number, email and other. As a part of our eco-friendly commitment, we are no longer providing forms at receptionist desk. Instead, on the day of scheduling an appointment we will send you electronic forms. Once received, please read these forms, and sign & approve with your electronic signature. They will be kept in your profile for use by Aria MediSpa medical personnel. If you have not yet received your forms prior to your appointment, please call us to verify that we have the correct contact information in your profile. If electronic forms are not signed by the day of appointment, it is the client’s responsibility to inform the front desk and medical personnel about any undisclosed health conditions and/or special conditions that may prevent receiving certain scheduled services.

Treatments

If you have a preference for a male or female therapist, please indicate it at the time of booking. If no preference is indicated at the time of booking, we will provide you with the first available professional. Please arrive 10-15 minutes before your scheduled appointments. This will allow adequate time for you to fill out your forms, change, and prepare for your treatment. Arriving late for your appointment may deprive you of an optimal experience as your treatment will end on time, regardless of how late it began. The therapist who is providing services, reserves the right to withhold or alter certain portions of treatments at any time based on the information provided by the client that pertains to allergies, sensitivities, pre-existing medical conditions, or other reasons deemed necessary by the therapist.

We provide all treatments to age 14 & up. Anyone over 14 and below 18 years of age MUST be accompanied by an adult. Teenagers will be provided with same sex service providers. In other words a female teenager client is only allowed to receive services from female service providers.
Please let your service professional or receptionist know of any medical, physical or personal concerns before the treatment.
You have the right to stop treatment at any time during the first 15 minutes of the service if you are not satisfied. If we cannot provide a replacement we will reschedule the service at no additional cost to you. However, dissatisfaction after service is complete will not be honored.

Check in:

We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at A Signature Day Spa. Come early, stay late, bring a book, relax and enjoy a cup of complimentary tea, coffee, cocoa or hot cider available in our relaxation area. Couples and spa parties are more than welcome to bring wine and we will provide the glasses.

Personal Belongings:

Please leave all jewelry and valuable items at home. Aria MediSpa is not responsible for lost or misplaced items.

Cell Phones and Electronic Devices

A quiet environment promotes an atmosphere of relaxation and respect. We ask that you please refrain from using your cell phone and other electronic devices while visiting.

Video monitoring

Please be advised that our facility is monitoring by video surveillance cameras installed in hallways, pool area, float room, hydrotherapy rooms, cafeteria, salt room, yoga studio, lobbies. Monitoring is required by our insurance company and conducted for client protection.

Booking Appointments.*

Clients are responsible for the payment of all services provided by Aria MediSpa. Services must be prepaid at the time of booking appointments.

In the event that a payment made by Check, Bank Draft, or Credit Card is not honored by the Client’s Financial Institution (Non-sufficient funds), Aria MediSpa will issue a $50 fee for each returned payment. Clients are responsible for paying outstanding balances in full.

Aria MediSpa reserves the right to forward any balances that have been outstanding for an extended period of time (without notifying Aria MediSpa of any changes to demographic, account, or other information that is required to process payments) to a collection agency or legal counselor, if needed; The client will be responsible for the costs of collections, including but not limited to collection agency fees, court cost, administrative costs, and legal fees that may be incurred by Aria MediSpa.

Group Bookings:

For parties of three or more, please contact our group coordinator, Jacob, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates.

Appointment Cancellation Policy

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

Gratuity

Gratuity is not included in the price of the service. Gratuities are typically 15-20% of the retail price of the service. However, the gratuity you leave is entirely based upon your satisfaction.

Financing

Many people put off improving their appearance because of the possible high costs associated with the necessary treatments and products. We feel you shouldn’t wait any longer to look and feel your best. We have established credible relationships with a few of the leading finance organizations who can provide you with the funds necessary to pay for all or part of your treatments. ARIA MediSpa offers qualified borrowers the ability to finance their procedures through one of our financing business partners, and make low monthly payments over an extended period of time.We understand that this investment in you is significant – and we want to provide the best payment options possible.

Many of our clients prefer to finance this investment themselves – others take advantage of financing   It’s not necessary to delay a treatment you want, or worry about paying for everything up front. We are able to establish credit lines within minutes – making it quick and simple to schedule your treatments.

At the time of your consultation, our patient coordinator will work with you to determine which financing plan will best meet your needs. To expedite the process, you may also apply for financing online. For your convenience, we also accept Visa, MasterCard, American Express, and cash.

We can help you finance through CareCredit, contact us today to set up a complimentary consultation so we can review your exact needs!

CareCreditGift Certificates

Gift Certificates are not valid with any other special offers. Gift Certificates are non-refundable and may not be redeemed for cash. Gift certificates purchased at a specific dollar value cannot be used toward gratuity. The gift Certificate must be presented before services are rendered, otherwise an alternative form of payment will be expected. Aria MediSpa is not responsible for the unauthorized use of any lost or stolen gift certificates or any damage to gift certificates after they have been purchased with a valid form of payment. Gift certificate is displayed phone number and internet address where the holder of the certificate may obtain information regarding the diminution in the value of the certificate over time. A gift certificate that has not been used during 12 month is subject to maintenance fee of 5% of remaining value. A gift certificate that has remained unclaimed by the owner for more than five years is presumed abandoned. A promotional or free gift certificate that has been not purchased by customer and remained unclaimed by the owner for more than one year is presumed abandoned.

Deals, Specials, and Discounted services and product

Promotional value expires 120 days after purchase. Amount paid or cash value never expires. Appointment required. All goods or services must be used by the same person. Aria MediSpa standard cancellation policy applies.

Skin Care Products

All products subject to 6 % VA state tax;

Refunds and Exchanges

No refunds will be given for products or services, but can be exchanged for another service, product, or Spa credit. The Spa credit will never expire, and  can be used to purchase another product, or any Spa  services. Products may be returned to their original Vendor in accordance with their returns policy.

Services to Minors

Aria MediSpa will provide massage therapy and skin care services to minors under the age of eighteen (18) only if a parent/guardian is present in the treatment room for the entire time that the services take place.

Aria MediSpa does not provide skin care services to minors under the age of twelve (12).

A parent/guardian of any minor under the age of eighteen (18) must provide written permission in person at the initial consultation, prior to the minor receiving any service.

The parent/guardian may provide written permission by filling out Aria MediSpa’s Treatment Consent form in the presence of an Aria MediSpa staff member.

Aria MediSpa is not responsible for loss or theft of personal items or articles.

*PLEASE NOTE: Aria MediSpa does not accept or file any form of insurance for services or products.

Marketing Campaign

You may stop your email and mobile subscription at any time by unsubscribe or text messaging STOP to short code 77453

Aria Mobile App

Our Aria Mobile APP is available on: Android App on Google Play; Apple iOS App on App Store.
To download Text ARIAAPP to 77453*

Request a Consultation

  • This field is for validation purposes and should be left unchanged.